IT 101

New Employees

• 💥New Employee? Start Here💥

Help, I'm having an IT issue!

• First Steps
• Getting Help Through SPARC IT Support

Emergency Instructions

• My Computer Died
• !#%**!, I Lost or Accidentally Deleted a File
• Internet is Down
• Power Outage

Software & Services

GoFormz

• Using GoFormz to Sign Contracts

Treez

• Adding, Deleting, and Administering Users in Treez

G Suite

• ★ G Suite Intro and Training Resources
• ★ Getting Started with G Suite
• ★ Setting Up and Using Email Aliases in G Suite
• ★ Creating Your Email Signature in Gmail
• Using Google Groups
• Using Microsoft Office Files with Google Drive

See all 8 articles

Dialpad

• ★ Dialpad Intro and Training Resources
• ★ Getting Started with Dialpad
• Recording your Dialpad Voicemail Greeting
• How to Transfer a Call
• Programmable Key Labels for Obihai Desk Phones

Slack

• ★ Slack Intro and Training Resources
• ★ Getting Started with Slack
• Creating and Joining Channels

Privnote

• Using Privnote

Remote Access

• ★ Tips for accessing POS remotely
• Activating a VPN Connection

Hardware

Printers

• Printing to a Printer
• Using the Canon Copier at 1256 Mission

IT Policies & Procedures

Personnel Procedures

• On-Boarding Procedures
• Off-Boarding Procedures

Equipment Policies

• Laptop and Tablet Policy
• Mobile Device Policy
• Mobile Device Policy - Delivery

General Policies & Procedures

• The "Ask First" Policy
• Buying New IT Hardware & Software
• Password Policy
• IT & Electronic Communications Policy

Website Support

General

• Pulling Text Data from Twilio