IT problems can be frustrating, but follow the advice below to help ensure you get the best tech support possible:
Always restart your computer first. Golden Rule #1! You'd be amazed how many problems fix themselves with a simple restart. (Obviously, if a restart fixes a problem temporarily but you have to keep restarting over and over, that's not a fix.)
Make sure the problem is reproducible. If you can't reproduce the problem, it's going to be difficult for SPARC's IT team to investigate what's wrong. Before you contact IT support for help, try performing the task in question a few times in different ways to see what triggers the faulty behavior. If a problem happens in the same way, you can provide those details. It's not always easy to tell what information will be helpful to pass along, but the more details you can provide, the better.
Use precise language:
- Not so good: “My internet's not working.”
- Good: “I can't pull up web pages in Chrome on my desktop or my phone. My phone is connected via Wi-Fi, but my desktop is connected to my router via an ethernet cable. I can't tell if I'm connected to the internet.”
When in doubt, more information—particularly specific information—is always better.
Show, rather than tell, when possible. Sending screenshots can be a great way to communicate issues. Learn how to take a screenshot in Windows and Mac by clicking here.
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